Frequently Asked Questions - MobileFinance.ca

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- What are Mobile Finance’s Hours Of Operation? Back to Top
  Administration and Accounting are open Monday to Friday, 8:30 – 4:30pm
  Sales, Support, and Lending Operations are Monday to Saturday 9-5pm
  Outside of open hours, please contact us.

- Can I trade in my vehicle for another one? Back to Top
  As long as your payment obligations to Mobile Finance are met, trading in your vehicle is not an issue. A licensed automotive dealer will assist you with finding a new vehicle and paying out your current Mobile Lease. Please see below for information on our early buyout fee and contact us for further detail on your particular vehicle.

- Am I able to buyout my vehicle lease/financing before the end of my lease? Back to Top
  Yes, you always have the option of buying out your vehicle at any time. Please note that, similar to a cell-phone contract, an early termination fee does apply to offset the cost of transferring ownership and other administrative costs. We typically recommend a minimum of 18 months before paying out your lease. Please contact us for your current payout amount!

- Can my vehicle be refinanced during my contract to reduce interest? Back to Top
  For customers with excellent payment history, it may be possible to refinance the lease contract after a certain time (usually a minimum of halfway through your contract). Please contact us for more details.

- I am moving / changing contact information, what do I do? Back to Top
  Please contact us as soon as possible and we can update you in our system to prevent any issues!

- I just opened a new bank account or closed an old one, what should I do? Back to Top
  Please contact us as soon as possible, as we will need to update the information to prevent missed payments!

- Can I change my pre-Authorized payment date? Back to Top
  If your circumstances require the payment date to be changed, that isn’t an issue. Please contact us to discuss further.

- How does Mobile Finance report to Credit Agencies? Back to Top
  We report to the Transunion credit bureau each month on your behalf to ensure that each payment you make or don’t make is reflected on your bureau.

- How do insurance renewals work? Back to Top
  Having a current insurance policy on the vehicle is a mandatory part of leasing a vehicle with Mobile Finance. When you renew your insurance on the vehicle, we will send your agent an authorization letter and require the agent to fax us back a copy of your insurance. Mobile Finance’s address and name are used for the insurance and there are minimum coverage requirements. Please contact us for more info.

- Can I send a payment by Western Union? Back to Top
  Sorry, at this time we do not accept payments by Western Union. It’s easier (and cheaper) to send via email money transfer!

I have a co-signor, is it possible to have them removed from the contract? Back to Top
Subject to qualifications and some general terms, this is sometimes a possibility. contact us to discuss further.